The current market for serviced accommodation is very competitive, especially in popular areas like Glasgow. That’s why it’s more important than ever to make sure that your guests have a great experience, as this ensures your business will stand out. Good impressions will lead to repeat bookings and positive reviews, which will help you attract more guests in the future.
Through building my company Flyt Properties, I’ve learned how important customer satisfaction is, and we put it before everything else. When you work with us to turn your property into serviced accommodation, you can rest easy knowing that, once it’s ready for occupants, we’ll do the rest and make sure those tenants will have a great experience.
Here are some of the tips we’ve learned over the years on how to make sure your serviced accommodation leaves a great impression with guests:
Treat your Guests like VIPs
By being welcoming and friendly, your guests should feel appreciated from the moment they arrive. If you’re greeting them in person, do so with a smile and make sure they have everything they need.
If it’s a no-contact booking, you could alternatively send guests a welcome email or brochure with information about the property and the local area, and maybe even leave a small gift for them in the room.
Also, be sure to be responsive to guests' requests and go the extra mile to make their stay enjoyable. This could mean offering a late check-out, providing recommendations for local attractions, or simply being a friendly face to greet them when they arrive.
Give your Guests a Home from Home
Make sure to offer amenities that guests will appreciate. This could include things like free Wi-Fi, a welcome basket, or a coffee maker in the room.
Cleanliness is key: this is probably the most important factor in creating a positive impression. Make sure your property is spotlessly clean, from the carpets to the bathrooms to the kitchen. Don’t be afraid to hire cleaners if you’re too busy to do this part yourself!
Make your Accommodation Accommodating
Be flexible and accommodating. Things don't always go according to plan, so be ready to help your guests through unexpected difficulties. If their flight is delayed, be willing to let them check in early or stay late.
If a guest does have a problem with your accommodation, be sure to resolve it quickly and efficiently. That kind of reaction will show that you are serious about providing high-quality service, and may turn their negative experience into a positive memory about your business.
By following these tips, you can make sure that your serviced accommodation leaves a great impression with guests.
But our best advice is, if you want to make sure you can provide all of your guests with a good impression, don’t struggle alone - get in touch with Flyt!
We manage lots of properties across the central belt of Scotland and beyond as serviced accommodation, and have built a reputation for great customer satisfaction!